vbv8 Privacy Policy
Protecting your personal information is our first responsibility. Read this policy to learn in detail how vbv8 collects, uses, and stores your information.
Privacy Policy
vbv8 is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our core duties. In this privacy policy we have clearly described what information is collected when you use the vbv8 platform, how it is used, and what your rights are.
This policy applies to the vbv8 website, mobile version, and all related services. By using the platform, you are considered to have consented to the terms of this policy.
1 Information We Collect
When you open an account on vbv8 and use our services, we may collect various types of information. This information is divided into two main categories — what you provide yourself and what is collected automatically.
1.1 Information You Provide
- Full name and date of birth
- Email address and mobile number
- Payment-related information (relevant number/details for bKash, Nagad, Rocket, Upay or bank transfer)
- Documents provided for identity verification (if required)
- All information provided when contacting customer support
1.2 Automatically Collected Information
- IP address and device type
- Browser name and version
- Your activity on the platform — such as which pages you visited and how long you stayed
- Login time and logout time
- Cookie and session data
- Transaction history and gaming activity records
2 Why We Use Your Information
We use the information collected for the following purposes. There is a legitimate reason behind each use and we never use information beyond its approved purpose.
To create and manage your account, verify your identity, and ensure secure login.
To process deposits and withdrawals securely and to maintain accurate records of transactions.
Your information is needed to provide effective assistance via 24/7 live chat and email.
Monitoring is carried out to prevent unauthorized use of accounts, fraud, and money laundering.
To analyze user experience and improve the quality and functionality of the service.
To send important updates, promotional offers (where consent exists), and account-related information.
3 Data Storage & Security
vbv8 uses internationally standard security technology to protect your information. All our data is transferred through SSL (Secure Socket Layer) encryption, which keeps it fully protected from third parties.
3.1 Security Measures
- SSL/TLS encryption — active on all data transfers
- Encryption in data storage — stored information is also protected
- Secure server environment — access restricted to authorized staff only
- Regular security audits and risk assessments
- Continuous monitoring of account activity
3.2 Data Retention Period
We retain your information while your account is active. Even after an account is closed, certain information may be kept for a defined period for regulatory, legal, or dispute resolution purposes. Information that is no longer needed beyond that is securely deleted.
4 Sharing Information with Third Parties
vbv8 does not sell your personal information to third parties. However, in certain limited circumstances information may be shared in order to operate our services properly.
4.1 Permitted Information Sharing Cases
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
- Technology partners: Those who provide us with technical support for operating the platform receive limited access to information under strict confidentiality agreements.
- Legal obligations: We may be required to provide information in response to valid legal orders, court directions, or requests from regulatory bodies.
- Fraud prevention: Cooperation with relevant agencies may occur to prevent fraudulent activity.
Before sharing information with any third party, we ensure that they also maintain an equivalent level of privacy protection. Your information is never sold to advertisers or unrelated third parties.
5 Cookie Policy
The vbv8 website uses cookies. Cookies are small data files stored in your browser that help make your experience smoother and more personalized.
5.1 Types of Cookies We Use
- Essential cookies: Necessary for core website functionality — login sessions and security tokens.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to analyze site usage patterns and improve the service.
You can control or disable cookies by changing your browser settings. Keep in mind that if certain cookies are disabled, some features of the website may become limited.
6 Your Rights
As a vbv8 user, you have several important rights over your own information. We respect these rights and are committed to fulfilling them properly.
You can request to see what information we hold about you.
You can request correction or update of inaccurate or incomplete information.
In certain circumstances you can request that your information be deleted.
In some cases you can request that the processing of your information be restricted.
You can withdraw your consent for marketing communications at any time.
In certain circumstances you can request a copy of your information.
To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.
7 Special Protection for Payment Information
Information related to financial transactions is handled with the utmost importance. When transacting via bKash, Nagad, Rocket, and Upay on vbv8, only the minimum information necessary to complete the transaction is collected.
- Payment information is protected with industry-standard encryption.
- Full bank account details are not stored in our systems.
- Suspicious transactions are automatically monitored.
- Logs of financial transactions are kept for a defined period for security purposes.
8 Protection of Minors
vbv8 is for those aged 21 and above only. We do not knowingly collect any information from minors. Age is verified during the registration process. If we suspect that a user is under 21, we will immediately review the relevant account and suspend it if necessary, and delete any information collected.
9 International Transfer of Data
Our server and technology infrastructure is operated in a way that keeps your information at the highest level of security. If information needs to be transferred internationally for technical reasons, we ensure that the destination country or service provider complies with equivalent protection measures. Appropriate contractual safeguards will be in place in such cases.
10 Changes to This Policy
vbv8 may update this privacy policy from time to time to keep pace with changes in technology, legal requirements, or our services. For significant changes, we will endeavor to notify users through appropriate channels.
If you continue to use the platform after a policy change, you will be considered to have accepted the updated policy. We therefore recommend that you visit this page regularly.
11 Responsible Gaming & Data Protection
Ensuring privacy at vbv8 is not just a legal obligation — it is an integral part of our responsible gaming commitment. Your gaming experience, deposit and withdrawal history, and gameplay patterns help us operate our responsible gaming tools, through which we can identify harmful gaming behavior and offer support.
Information used for this purpose is kept strictly confidential and applied solely in the interest of the player's wellbeing. To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
Questions about privacy?
Contact us for any questions, complaints, or requests regarding the protection of your information. Our support team is with you 24/7.
Email:
[email protected]Or speak with us directly on our 24/7 Live Chat in Bengali or English.